Call Us Today

01694 237000
Call Us Today 01694 237000
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Call Us Today

01694 237000


The following terms and conditions pertain to all transactions with EPG. The use of this site signals your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Read them carefully and print a copy for future reference please.


These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods

All images, sizes, descriptions, specifications and advertising on our site are for the only purpose of giving an approximate description of the goods and are not subject to a guarantee of accuracy. Full detailed specifications are available from EPG.


All product specifications, images and other information published on our website have been provided by EPG. The intention of EPG is that all information on the website should be as accurate and up to date as possible. However, EPG cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.



The total price payable for the goods will be stipulated at the time of placing your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any rise in our supplier’s prices, or the burden of any taxes or duties, or if due to an error or oversight the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.


We accept all major credit and debit cards including Visa, MasterCard, Maestro and Solo. On the order you must provide us with your exact billing address and telephone number. The same address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your card has been properly received.


All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.


Delivery charges apply and you will be advised of the amount at time of ordering.


We undertake to process and despatch all full sheet orders placed before MIDDAY on a next day service.  We endeavour to process and despatch all cutting orders within 2 to 3 working days, however on a few occasions we may be unable to meet these schedules, especially if your material requirements are particularly challenging. If this is the case we will contact you in advance to advise you of the anticipated delivery date.


From the time of despatch of the goods, any loss or damage to the goods shall be at your own risk. On arrival you must check all goods delivered by our carriers for damage. When signing for the goods please make a note of any damage, we CANNOT refund material that was not signed for as damaged.


Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be notified to us within 7 days from delivery.

Incorrect goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.


If you are not totally satisfied with your purchase you have the right to cancel your order within 14 working days, starting from the date after the day of delivery, for credit or refund. It is your responsibility to return purchases in pristine condition in its original box and packaging. For full details of how to return your purchase please call us on 01694 237000.  You will be wholly responsible for the cost of return delivery and safe return of the goods.
Subject to claim validity and correctly notified in accordance with the Time Limitation for Notification of Claim paragraph of these terms, goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.

If you do not return goods within 7 days after you have informed us that you wish to cancel your order, we reserve the right to arrange collection of the item from you and to charge you for such collection.


You will own the goods once we have received your payment in full. We will issue you with an invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.


EPG Ltd (Engraving Products & Gifts Ltd)

Unit 9, The Mynd Industrial Estate


Church Stretton


Tel: 01694 237000  Mon – Thurs 8.00am to 5pm Fri 8.00am to 4pm

Registered in England No. 11208833

VAT Reg. No GB 288 7558 30